🙂 Will customers mind AI?
Won't customers mind talking to AI?
Honest answer: customers are mostly annoyed by waiting, getting no reply and being stuck with no way out. Not by AI as such. If you are honest that it is AI, reply quickly and customers can always ask for a person, it feels more like service than distance.
Why you think this
It annoys you too
Long queues and a bot that does not understand you: that picture sticks.
Your business is about contact
Your customers know you. You do not want it to become impersonal.
Fear of a strange answer
One odd reply and a customer walks away, you think.
How it really works
- Waiting is worse than AIA customer who sends a question in the evening and only hears back the next day may have booked somewhere else by then.
- Being honest worksLet the AI employee say it is the AI assistant of your business. Then the customer knows where they stand.
- Personal stays personalIt speaks in your tone and knows your services. The real contact, in the salon, on site or in the practice, stays yours.
- Always a way out to youIf a customer wants a person, it passes the conversation on. Nobody gets stuck.
How you stay in charge
- You choose the tone. Formal or relaxed: it talks the way you want your customers to be spoken to.
- You choose when it helps. For example only outside working hours, or only for the first question.
- You take over whenever you want. You can continue any conversation yourself.
What that sounds like
Example conversation, for illustration.
How to try it without risk
- Start outside working hours. Let it reply only in the evening and at weekends at first. During the day you work as always.
- Ask regular customers what they think. They will tell you honestly whether it helps.
- Try it yourself as a customer. Ask the AI demo a question the way your customers do.
Problems this helps you solve
The AI assistant that fits here
In your industry
How we help you get started
- Comment SITE under our LinkedIn post (with your business name or current website), or fill in upsellconnect.com/site.
- We look at your business: what you do, who your customers are and where you miss customers.
- You get a free website, or a better version of your current one, plus honest advice on where an AI employee helps you, and where it does not.
Real client
Hair by Sarah
A hair salon in Utrecht, the Netherlands. The website was built with UpsellConnect. View the website.
Free tools to see where you stand
Frequently asked questions
Should I tell customers they are talking to AI?
We recommend it. Honesty builds trust, and the customer knows they can always ask for a person.
What if a customer gets angry?
Then the AI employee stops explaining and passes the conversation to you, with a short summary so the customer does not have to repeat everything.
Will my business become impersonal?
No. It takes over the repetitive work, so you have more time for the personal contact customers come to you for.
Where do I start with AI in my business?
With one task that is left waiting now or keeps pulling you away from your work, such as answering questions or booking appointments. Not sure? Comment SITE or request a free website; we help you get started.
Can I try it first without risk?
Yes. Try the AI demo, take the AI scan or start with one task where everything goes past you first. Only expand when you are happy.
Other doubts about AI
Request your free website
Choosing between an AI employee and something else? Read honest comparisons: with a chatbot, voicemail, contact form, receptionist or virtual assistant.
Tell us briefly what you do and what you are unsure about. You will get a personal reply by email, with honest advice on what an AI employee can do for you.